Emergency Callout
Emergency Callout by Designed by ME Consultancy engineers is a service designed to support schools and colleges keep working and running as efficiently as possible.
Machines will fail and on occasion when your technical support staff can not fix them you will a to call out an engineer. Designed By ME Consultancy is offering this service with a fast repose time.
following your call you will be contacted to arrange where possible an engineer to attend your school and diagnose the problem.
Where possible the engineer will be able to fix the machine and ensure the department is back to maximum operating efficiency.
There may be occasions where new or additional parts are need to solve the issue, where this is the case a further appointment will be made for thr psrt to be fitted.
Response within 12 hours of your email/call.
Within 12 hours you will receive a call to clarify what the issue is. Following this an engineer will be appointed to visit the school.
Engineer on site within 36 hours
Following an engineer being appointed to your enquiry they will arrive at your location to assess and diagnosie if required the issue.
Diagnosis of the issue
Where possible parts will be fitted or the machine fixed at the time of the appointment. Where this is not possible due to new parts being required or made a further visit will be negociated.
Upto 90 miles
90 to 150 miles
150 miles Plus
Call out charges are set at £150.00 to £300.00 +VAT for the initial call out, depending upon the duration. All parts will be charged as per item on top of the call out fee. Further visits will be charged at £150.00 to £300.00 +VAT.
If the callout is in excess of 90 miles but not exceeding 150 miles from DN9 3AQ the cost will be £300.00 +VAT. If the callout is for a location exceeding 150 miles further costs will be added. You will be made aware of this at the time of booking.
Providing the highest quality support, training and service for Design and Technology Departments within the Education sector.